rise.global Helpdesk

Profile 2

• How do I change my displayed name and photo?
• How do I deactivate my profile?

Scorebooks and scorecards 6

• What is a scorebook?
• How do I join a scorebook?
• How do I track my performance in detail?
• How can I get notified about changes?
• How do I share my score?

View all 6

General Settings 6

• How do I change the name of the scorebook?
• What are the admin roles?
• How do I add an admin?
• How do I change the scorebook time zone?
• How do I unsubscribe from admin email notifications?

View all 6

Players 9

• How do I delete players?
• How do I add players?
• How do I upload player images?
• How do I source players for my scorebook?
• How do I send out mass invitations to players?

View all 9

Data Collectors 9

• How do I automate data collection?
• Kred Data Collector
• Twitter Data Collector
• Rise Scorebook Data Collector
• Blog Data Collector

View all 9

Data Entries 4

• How do I add data entries?
• How long are data entries stored on rise?
• How do I allow players to submit their own data entries?
• Can I remove data entries?

Score Algorithm 13

• How do I add a new metric?
• What are the display options for metrics?
• What are the calculation options for a metric?
• How do the different score methods calculate a score for each player?
• What are the different ranking methods?

View all 13

Bulletins 8

• What is a bulletin?
• What happens when I publish a bulletin?
• How do I manually generate a bulletin?
• How can I automate bulletin generation?
• How do I rename a bulletin?

View all 8

Share - Display Channels 11

• Web Display
• TV Display
• Web Site Embed
• CSV Export
• Social Media Image Generation

View all 11

Share - Notification Channels 3

• Twitter Notification
• Twitter Player Notifications [Deprecated]
• Email Notifications

FAQs 9

• How do I cancel my subscription?
• Can I serve adverts on my scorebook?
• How do I delete a scorebook?
• How do I upgrade my subscription?
• How do I change my payment card?

View all 9

Policies 1

• Cancellation policy

Common admin Issues 7

• Why is my leaderboard not updating?
• New player does not appear on the leaderboard
• All my players ranked the same - e.g. 111th
• Metric columns are not displaying in the embedded widget
• Twitter profile images are missing

View all 7

Common player issues 4

• I'm having trouble connecting my LinkedIn account
• My tweets and retweets using a hashtag are not being counted
• My blog url is not being verified
• Why does the scorecard say "waiting for a score"? Why is my score showing as 0?

Info 2

• Rise Team
• About Rise

Sales Management 1

• How to create a Weekly Sales Activity Leaderboard

Content Marketing 1

• Power 100 Leaderboard