Common admin Issues

Solving scorebook admin problems

Why is my leaderboard not updating?
This is a scenario that you may experience if you: have just added a new player to your scorebook and/or have just added a new data entry or have just...
Thu, 22 Apr, 2021 at 9:55 AM
New player does not appear on the leaderboard
This issue arises because a new player does not automatically lead to collection of scores for this player and then publication of a new bulletin. Once a n...
Thu, 22 Apr, 2021 at 9:53 AM
All my players ranked the same - e.g. 111th
Usually all the ranks are the same and low because there's no data entries to rank the player on - i.e. all the metrics are 0 for each player.  To ...
Wed, 21 Apr, 2021 at 4:53 PM
Metric columns are not displaying in the embedded widget
If you have embedded your widget but you do not see the Metric columns, only the total score column this is because when the widget compresses for smaller ...
Wed, 21 Apr, 2021 at 3:58 PM
Twitter profile images are missing
Many of my players are missing their twitter profile images. I have tried re-polling and re-generating the bulletin but it has not helped - what should I do...
Wed, 21 Apr, 2021 at 4:54 PM
My chrome theme background image colours appear darkened
By default Rise adds a grey overlay to darken your background image. This helps ensure your board name appears clearly. You have the ability to turn off th...
Wed, 21 Apr, 2021 at 4:55 PM
Contact the helpdesk
You can contact the helpdesk when logged in to Rise via the online form or by emailing help@rise.global You can expect a response to your query after 1 ...
Thu, 22 Apr, 2021 at 12:09 PM