FAQs

How do I cancel my subscription?
To cancel your subscription for your scorebook: Login to your Rise account and click on "Scorebooks" in the left hand navigation bar, then click...
Wed, 14 Apr, 2021 at 10:43 AM
Can I serve adverts on my scorebook?
Yes, Rise supports display ad units on your Rise scorebook to allow you to monetise your scorebook. You can either display ads natively within Rise by u...
Wed, 14 Apr, 2021 at 11:52 AM
How do I delete a scorebook?
Access the delete scorebook button in  Scorebook Settings: Deleting a scorebook will remove: - all bulletins - all data entries - all player opt-in setti...
Wed, 14 Apr, 2021 at 11:09 AM
How do I upgrade my subscription?
Login to your Rise account, navigate to the Admin dashboard of the scorebook you'd like to edit and then click on Subscriptions from the top navigation...
Wed, 14 Apr, 2021 at 11:37 AM
How do I change my payment card?
Wed, 14 Apr, 2021 at 11:38 AM
Where do I enter my referral code?
If you've been given a referral code you can use it when you come to pay your Rise subscription. On the subscription page, just after you enter you...
Wed, 14 Apr, 2021 at 11:40 AM
How do I download invoices / receipts?
To download the invoices (subscription receipts) for your scorebook, navigate to your Admin dashboard for your scorebook and navigate to subscriptions ...
Wed, 14 Apr, 2021 at 11:41 AM
Why is my leaderboard locked? All players appear as Player X
When a trial or subscription expires your players are 'locked' and replaced with Player X.  To unlock the leaderboard go to the Subscription menu ...
Wed, 21 Apr, 2021 at 4:17 PM
What's the best way to charge player fees?
We recommend using Wufoo. Using Wufoo you can charge for payments at the same time as registering your players. Using Wufoo as a Player Source on Rise allow...
Wed, 14 Apr, 2021 at 11:55 AM