rise.global Helpdesk
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Player Guide
Profile
2
How do I change my displayed name and photo?
How do I deactivate my profile?
Scorebooks and scorecards
6
What is a scorebook?
How do I join a scorebook?
How do I track my performance in detail?
How can I get notified about changes?
How do I share my score?
View all 6
Scorebook Administrator Guide
General Settings
6
How do I change the name of the scorebook?
What are the admin roles?
How do I add an admin?
How do I change the scorebook time zone?
How do I unsubscribe from admin email notifications?
View all 6
Players
9
How do I delete players?
How do I add players?
How do I upload player images?
How do I source players for my scorebook?
How do I send out mass invitations to players?
View all 9
Data Collectors
9
How do I automate data collection?
Kred Data Collector
Twitter Data Collector
Rise Scorebook Data Collector
Blog Data Collector
View all 9
Data Entries
4
How do I add data entries?
How long are data entries stored on rise?
How do I allow players to submit their own data entries?
Can I remove data entries?
Score Algorithm
13
How do I add a new metric?
What are the display options for metrics?
What are the calculation options for a metric?
How do the different score methods calculate a score for each player?
What are the different ranking methods?
View all 13
Bulletins
8
What is a bulletin?
What happens when I publish a bulletin?
How do I manually generate a bulletin?
How can I automate bulletin generation?
How do I rename a bulletin?
View all 8
Share - Display Channels
11
Web Display
TV Display
Web Site Embed
CSV Export
Social Media Image Generation
View all 11
Share - Notification Channels
3
Twitter Notification
Twitter Player Notifications [Deprecated]
Email Notifications
Subscriptions and Billing
FAQs
9
How do I cancel my subscription?
Can I serve adverts on my scorebook?
How do I delete a scorebook?
How do I upgrade my subscription?
How do I change my payment card?
View all 9
Policies
1
Cancellation policy
Troubleshooting
Common admin Issues
7
Why is my leaderboard not updating?
New player does not appear on the leaderboard
All my players ranked the same - e.g. 111th
Metric columns are not displaying in the embedded widget
Twitter profile images are missing
View all 7
Common player issues
4
I'm having trouble connecting my LinkedIn account
My tweets and retweets using a hashtag are not being counted
My blog url is not being verified
Why does the scorecard say "waiting for a score"? Why is my score showing as 0?
About Rise
Info
2
Rise Team
About Rise
Solution Central
Sales Management
1
How to create a Weekly Sales Activity Leaderboard
Content Marketing
1
Power 100 Leaderboard